IT Support Lead/Manager (SaaS/Cloud)

Permanent  |  £45,000 - £55,000 per annum + Excellent Benefits  |  East Anglia  |  Cambridge


Experienced Modern IT Support Lead required in Cambridge.

If you're a hands-on Manager/Lead that would like the opportunity to come in and build/expand a team then look no further.

You'll work for a highly famous and prestigious organisation, still in start-up mode but very much punching above their weight in terms of exposure. An organisation who attract and retain some of the brightest engineers around the Open Source space.

We're looking for a modern day Support Leader. Someone who understands Desktops, Networking, and traditional Infrastructure, but at the same time can combine this expertise with the modern expertise around Cloud-based products (G Suite, Gitbub, Slack, CRM & VOIP systems). You'll also be passionate about Open Source technology.

They are looking for an enthusiastic and commercially minded individual who has experience managing a 1st and 2nd line team. You will need to be responsible for identifying, planning and delivering internal IT service improvement project as well as providing third-line IT Support as needed.

The role will give you an opportunity to shape and grow a Support function within a growing organisation. Initially, you'll be predominately hands-on, with one direct hire, however as the company grows, your team will expand and your managerial responsibility will increase.

You will need to have experience working with G Suite, SaaS, Gitbub, Slack and experience working with Windows 10. You'll take the Lead on operational security, you'll have budgetary responsibility, you'll liaise with service providers and at the same time you'll have 3rd line responsibility for complex issues.

If you're interested in working for a forward-thinking organisation, on cutting edge technology, then please get in touch with me on 0203 795 2443 or email me at

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